Utility Billing - Questions Answered

Share on Facebook Share on Twitter Share on Linkedin Email this link

Utility bills for 2021 will be in the mail in late April for residents who receive water, wastewater, garbage, food waste collection and curbside recycling services from the SCRD.

This is your space to Stay Informed about Utility Rates and have your questions answered either via the FAQ that is linked on the right panel of this page or you can ask your questions in the Questions section below. .

Rates have gone up this year to maintain the services provided by the SCRD. There are challenges that need to be addressed and infrastructure that needs to be upgraded to serve the community now and in the future. To meet these needs, the number of Utility projects being undertaken by staff has increased significantly in recent years.

Find out more on why rates have gone up by checking out the FAQ linked on the right of the page.

  • For Garbage and Food Waste Collection, rates have increased to reflect a full calendar year of food waste curbside collection service (green bin program).
  • For Water Services, rates have increased to maintain current levels of service while proactively working on projects for future water security.
  • For Wastewater Services, rates have been adjusted to ensure their operation can be sustained over time. A 2019 review of the SCRD’s 15 wastewater systems, showed that the fees previously collected to maintain and operate these systems did not provide sufficient revenue to cover their daily operation and maintenance costs. Funds also need to be set aside to save for major repairs and replacements and to ensure compliance with environmental regulations. More information on future projects being considered for these wastewater systems can be found here: www.scrd.ca/wastewater-facilities

How to use this space

You can learn more about utility rates by clicking on the factsheets on the panel on the right of the page. You can also have your questions answered about your utility bill by posting it below.

Utility bills for 2021 will be in the mail in late April for residents who receive water, wastewater, garbage, food waste collection and curbside recycling services from the SCRD.

This is your space to Stay Informed about Utility Rates and have your questions answered either via the FAQ that is linked on the right panel of this page or you can ask your questions in the Questions section below. .

Rates have gone up this year to maintain the services provided by the SCRD. There are challenges that need to be addressed and infrastructure that needs to be upgraded to serve the community now and in the future. To meet these needs, the number of Utility projects being undertaken by staff has increased significantly in recent years.

Find out more on why rates have gone up by checking out the FAQ linked on the right of the page.

  • For Garbage and Food Waste Collection, rates have increased to reflect a full calendar year of food waste curbside collection service (green bin program).
  • For Water Services, rates have increased to maintain current levels of service while proactively working on projects for future water security.
  • For Wastewater Services, rates have been adjusted to ensure their operation can be sustained over time. A 2019 review of the SCRD’s 15 wastewater systems, showed that the fees previously collected to maintain and operate these systems did not provide sufficient revenue to cover their daily operation and maintenance costs. Funds also need to be set aside to save for major repairs and replacements and to ensure compliance with environmental regulations. More information on future projects being considered for these wastewater systems can be found here: www.scrd.ca/wastewater-facilities

How to use this space

You can learn more about utility rates by clicking on the factsheets on the panel on the right of the page. You can also have your questions answered about your utility bill by posting it below.

What do you want to know about your Utility Bill?

SCRD staff are here to help answer any questions you may have about your Utility Bill!