Utility Billing - Your Questions Answered

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Utility bills for 2024 will be in the mail in late April for residents who receive water, wastewater, garbage, food waste collection and curbside recycling services from the SCRD.

This is your space to Stay Informed about Utility Rates and have your questions answered.

On the right
Find answers to the most frequently asked questions about utility bills
Find out what rates are for this year
Learn how to pay online

Below
Ask questions about your utility bill & have them answered by SCRD staff



Utility bills for 2024 will be in the mail in late April for residents who receive water, wastewater, garbage, food waste collection and curbside recycling services from the SCRD.

This is your space to Stay Informed about Utility Rates and have your questions answered.

On the right
Find answers to the most frequently asked questions about utility bills
Find out what rates are for this year
Learn how to pay online

Below
Ask questions about your utility bill & have them answered by SCRD staff



What do you want to know about your Utility Bill?

SCRD staff are here to help answer any questions you may have about your Utility Bill!

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  • Share As a person who collects water, to maintain, my teeny yard, why are my rates the same as the two streets above me, with full manicured lawns, sprinklers all summer for grandkids, etc on Facebook Share As a person who collects water, to maintain, my teeny yard, why are my rates the same as the two streets above me, with full manicured lawns, sprinklers all summer for grandkids, etc on Twitter Share As a person who collects water, to maintain, my teeny yard, why are my rates the same as the two streets above me, with full manicured lawns, sprinklers all summer for grandkids, etc on Linkedin Email As a person who collects water, to maintain, my teeny yard, why are my rates the same as the two streets above me, with full manicured lawns, sprinklers all summer for grandkids, etc link

    As a person who collects water, to maintain, my teeny yard, why are my rates the same as the two streets above me, with full manicured lawns, sprinklers all summer for grandkids, etc

    McKenna Gang asked 2 months ago

    Hi there, residential properties currently pay a flat rate for water user fees. The SCRD initiated a water rate structure review in early 2023. The SCRD Board has since directed staff to develop an implementation plan for volumetric billing, beginning with North and South Pender Harbour. Read more about it here.(External link) Changes to the rates structure or service charges must be approved by the SCRD Board.

  • Share When will we the water meters be used.....It seems like a flat rate is being used now.... on Facebook Share When will we the water meters be used.....It seems like a flat rate is being used now.... on Twitter Share When will we the water meters be used.....It seems like a flat rate is being used now.... on Linkedin Email When will we the water meters be used.....It seems like a flat rate is being used now.... link

    When will we the water meters be used.....It seems like a flat rate is being used now....

    Judy MacInnes asked 2 months ago

    Hi Judy, residential properties currently pay a flat rate for water user fees, while commercial properties pay a volumetric rate (pay per use). The SCRD initiated a water rate structure review in early 2023. The SCRD Board has since directed staff to develop an implementation plan for volumetric billing, beginning with North and South Pender Harbour. Read more about it here.(External link) Changes to the rates structure or service charges must be approved by the SCRD Board.

  • Share where is my water meter on Facebook Share where is my water meter on Twitter Share where is my water meter on Linkedin Email where is my water meter link

    where is my water meter

    Adrian Hartmann asked 3 months ago

    Hi Adrian - the water meter installation project has started in the Sechelt area. When you will have your meter installed is largely dependent on where you live. Further information on the project can be found here: https://www.scrd.ca/news/next-stage-of-water-meter-installation-program-to-begin/

  • Share where is my water meter on Facebook Share where is my water meter on Twitter Share where is my water meter on Linkedin Email where is my water meter link

    where is my water meter

    Adrian Hartmann asked 3 months ago

    Hi there,

    The water meter installation program is underway. Crews have started installations in West Sechelt and are making their way up the west side of Porpoise Bay, through to Downtown Sechelt, up the east side of Porpoise Bay and ending in the Davis Bay / Wilson Creek area. The project is anticipated to be completed by 2026 so depending on where you live, it could be soon or could be into next year when the installation takes place. 

    More information is available here: https://www.scrd.ca/news/next-stage-of-water-meter-installation-program-to-begin/

  • Share I want to make monthly payments for my water bill. Can I do that? on Facebook Share I want to make monthly payments for my water bill. Can I do that? on Twitter Share I want to make monthly payments for my water bill. Can I do that? on Linkedin Email I want to make monthly payments for my water bill. Can I do that? link

    I want to make monthly payments for my water bill. Can I do that?

    Barb asked 6 months ago

    Yes, you can make periodic installments on your utility account throughout the year. The frequency of the payments is up to you. To have the amount automatically come out of your bank account you must set up the payment online through your financial institution. The SCRD does not have the ability to set up pre-authorized payments for you. You will need to add the Sunshine Coast Regional District as a payee and include your 6 digit account number

  • Share What's the difference between sewer frontage and sewer usage? on Facebook Share What's the difference between sewer frontage and sewer usage? on Twitter Share What's the difference between sewer frontage and sewer usage? on Linkedin Email What's the difference between sewer frontage and sewer usage? link

    What's the difference between sewer frontage and sewer usage?

    Ginger H asked about 1 year ago

    In wastewater and water service areas, user fees fund everyday operations and maintenance, with remaining funds placed into an operating reserve fund for unexpected expenses and future operations.

    Frontage fees/parcel taxes contribute to capital expenses for large projects and major repairs, with remaining funds placed into a capital reserve fund for unexpected expenses and future capital projects.

    Every property within a service area pays a frontage fee, and if the property is using the service, it pays a user fee. Different properties have access to different services (for example, only some properties are located in a wastewater service area and access a community sewer). 

  • Share I did ask this question several weeks ago but never received a response. When will West Sechelt home be on water meters? Additionally, when meters are in place, what does that mean to the $650+ utility bill we now have in place? on Facebook Share I did ask this question several weeks ago but never received a response. When will West Sechelt home be on water meters? Additionally, when meters are in place, what does that mean to the $650+ utility bill we now have in place? on Twitter Share I did ask this question several weeks ago but never received a response. When will West Sechelt home be on water meters? Additionally, when meters are in place, what does that mean to the $650+ utility bill we now have in place? on Linkedin Email I did ask this question several weeks ago but never received a response. When will West Sechelt home be on water meters? Additionally, when meters are in place, what does that mean to the $650+ utility bill we now have in place? link

    I did ask this question several weeks ago but never received a response. When will West Sechelt home be on water meters? Additionally, when meters are in place, what does that mean to the $650+ utility bill we now have in place?

    Deb G asked about 1 year ago

    Hi, thank you for the question and apologies for the delay. The contract has been awarded, and the contractor will begin installing meters in the District of Sechelt in Fall 2023. More information on the installation schedule will be shared with residents as it becomes available. 

    The SCRD is currently completing a water rate structure review for all SCRD water users. User rates are set on cost recovery and include expenses for operations and maintenance, water treatment, staffing, projects such as infrastructure upgrades and feasibility studies. Staff will present different rate structures to the Board later this year (2023) and will seek direction for next steps.

  • Share Is there a senior discount? on Facebook Share Is there a senior discount? on Twitter Share Is there a senior discount? on Linkedin Email Is there a senior discount? link

    Is there a senior discount?

    Debbie asked about 1 year ago

    Hi there - there is no senior discount. 

  • Share what is the 2023 amount for water - when i click on your link, i only see 2021 and 2022 rates. on Facebook Share what is the 2023 amount for water - when i click on your link, i only see 2021 and 2022 rates. on Twitter Share what is the 2023 amount for water - when i click on your link, i only see 2021 and 2022 rates. on Linkedin Email what is the 2023 amount for water - when i click on your link, i only see 2021 and 2022 rates. link

    what is the 2023 amount for water - when i click on your link, i only see 2021 and 2022 rates.

    Sharon D asked over 1 year ago

    Hi there - the utility rates for 2023 can be found at https://letstalk.scrd.ca/20875/widgets/146826/documents/99479

  • Share Water meter fees for regional water per cubic meter, on the 2022 SCRD Utility Rates Breakdown, indicates an annual $ change of .17. Does this mean the rate increase from last year or change for the upcoming year, 2023? on Facebook Share Water meter fees for regional water per cubic meter, on the 2022 SCRD Utility Rates Breakdown, indicates an annual $ change of .17. Does this mean the rate increase from last year or change for the upcoming year, 2023? on Twitter Share Water meter fees for regional water per cubic meter, on the 2022 SCRD Utility Rates Breakdown, indicates an annual $ change of .17. Does this mean the rate increase from last year or change for the upcoming year, 2023? on Linkedin Email Water meter fees for regional water per cubic meter, on the 2022 SCRD Utility Rates Breakdown, indicates an annual $ change of .17. Does this mean the rate increase from last year or change for the upcoming year, 2023? link

    Water meter fees for regional water per cubic meter, on the 2022 SCRD Utility Rates Breakdown, indicates an annual $ change of .17. Does this mean the rate increase from last year or change for the upcoming year, 2023?

    Hanna asked almost 2 years ago

    Hi there,

    Yes, this is the rate increase from last year. 

    2021 rate of $1.39 + 12.5% increase of 0.17 =  2022 rate of $1.56.

Page last updated: 24 Apr 2024, 11:53 AM